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How panaloph Handles Your Personal Information

This Privacy Policy covers what personal data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, or contact our support team — and exactly how we use it.

Data collected only as neededGCash, Maya, InstaPay transaction privacyYour right to access your dataClear retention periodsDirect contact for privacy requests
panaloph How panaloph Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data integrity are not separate concerns here — they are part of the same system. Every login goes through an OTP verification step to confirm it is genuinely you. Payment data passing through GCash, Maya, and InstaPay channels is encrypted in transit and is never stored in plain form on our side. We apply access controls internally so that only the teams who need your data to carry out a specific function can see it.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can adjust cookie preferences in your browser settings at any time.

Account Security Practices

OTP verification on every login, automatic session expiry after inactivity, and encrypted storage of password credentials keep your account from being accessed without your knowledge.

Data Retention and Deletion

When you close your account, we begin the deletion process for data we are not legally required to keep. Transaction records tied to GCash or InstaPay activity may be held longer under applicable financial regulations.

Requesting Changes to Your Data

You can ask us to correct inaccurate details — your name, linked mobile number, or email — by contacting support through live chat or the in-account help form. We verify your identity before making any change.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. You can reach us through live chat on the platform, by email, or through the in-account help section. We aim to respond to all data-related requests within a reasonable period — typically a few business days depending on the complexity of the request.

Live Chat Start a live chat session from inside your account. Describe your privacy request clearly and our team will route it to the right handler.
Email Support Send your privacy request by email. Include your registered mobile number or the GCash or Maya account linked to your profile so we can locate your record.
In-Account Help Go to your account settings, open the Help section, and submit a privacy or data request form. Responses arrive in your account message inbox.

What You Actually Need to Know About Our Privacy Policy

These are the questions we get most often about how we handle personal data. Each answer is specific to how panaloph operates — not a generic copy-paste from a policy template.

We collect your name, email address, mobile number, and the e-wallet or payment method you register — GCash, Maya, or InstaPay. Device and session data are also logged automatically when you access your account.

Your GCash, Maya, or InstaPay details are shared only with the payment processor handling your transaction. We do not sell payment data to advertisers or unrelated third parties under any circumstance.

Account data is kept while your account is active. Once you close it, non-essential data is deleted. Transaction logs — especially those linked to GCash, Maya, or InstaPay deposits — may be kept longer where regulations require it.

Yes. Send a data access request through live chat or the in-account help form. Confirm your registered mobile number and we will compile and share the data we hold on your account.

Contact our support team via live chat or email, state what you want corrected or removed, and we will verify your identity before acting on the request. Deletion may be partial if a legal hold applies.

We use session cookies to maintain your login and analytics cookies to improve platform performance. You can manage or block cookies through your mobile browser or desktop browser settings at any point.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.