Reference

Terms and Conditions That Govern Your panaloph Account

These terms set out what you agree to when you open and use a panaloph account — covering everything from how deposits via GCash, Maya, and InstaPay are processed to how we handle disputes.

Account eligibility rulesGCash, Maya, InstaPay payment termsWithdrawal and verification processDispute and complaint pathsAccount suspension conditions
panaloph Terms and Conditions That Govern Your panaloph Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Start a live chat session directly from your account dashboard. Our team can walk you through any clause in these terms and clarify how it applies to your account and your GCash or Maya wallet.
Email Support Send your terms-related query to our support address and we will respond with a written explanation. Keep a copy of our reply — it forms part of your account correspondence record.
Account Help Centre The Help Centre inside your account lists common terms questions with plain-language answers. If your query is not covered there, use the contact form to escalate it directly to our compliance team.
HOW WE UPHOLD THIS

Our Commitments Under These Terms

Account Security

Your account is protected with OTP verification at login and at withdrawal. Any change to your registered GCash or Maya number requires identity confirmation before it takes effect — no exceptions.

Data Handling

We collect only what is needed to run your account and process InstaPay, GCash, and Maya transactions. Your data is not sold to third parties and is retained only for as long as required by applicable Philippines rules.

Cookies and Session Data

We use session cookies to keep you logged in across pages and to remember your preferred payment method. You can clear cookies through your browser settings; doing so will require you to log in again on your next visit.

Requesting Changes to Your Record

If you need to update personal details tied to your account — name, contact number, or linked e-wallet — submit a request through live chat with a valid ID. We process verified updates within the timeframe stated in our account policy.

Common Questions About Our Terms and Conditions

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, live chat is the quickest way to get a straight answer from our team.

The core terms apply equally regardless of which local payment rail you use. The specific processing steps — confirmation screens, reference numbers — differ by wallet, but your rights and obligations stay the same.

We will notify you of the breach by your registered contact method. Depending on severity, the account may be paused for review. You can respond through live chat or email, and we will assess before any permanent action is taken.

Yes. Contact our support team and we can provide the version of the terms that was in effect on a specific date. Keep your account email active so update notifications reach you when we publish changes.

Access and eligibility depend on local law. Where Philippines law applies to eligible players in covered regions, including players in Bacolod, local legal standards take precedence over any conflicting clause in these terms.

Submit your dispute in writing through the Help Centre contact form. Include your account reference, the date of the decision, and the specific clause you believe was applied incorrectly. We aim to issue a written response to every formal dispute.

We reserve the right to suspend an account immediately if we detect activity that poses a security risk or breaches a term. In all other cases, we notify you before suspension and give you a chance to respond.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.